Frequently asked questions
The concierge MVP is intentionally simple. These are the questions customers are most likely to ask before they try it for the first time.
What is live today?
AlmanorEats is currently live as a concierge delivery service. You place the order directly with the local business, then request pickup and delivery through AlmanorEats.
Do I need to order from the business first?
Yes. During the concierge MVP, AlmanorEats handles pickup and delivery only. Place the order with the restaurant, store, or shop first, then share the pickup name and details in your delivery request.
When am I charged?
Your card is authorized at checkout so we can reserve the payment. The charge is captured when the delivery is completed successfully.
How are delivery fees calculated?
The delivery fee is based on the pickup-to-dropoff distance and a fuel adjustment tied to local operating costs. You will see the fee before you authorize payment.
Where do you deliver?
We currently serve Lake Almanor, Chester, Prattville, the Peninsula, and nearby communities within our active delivery radius. If an address is outside the service area, we tell you before checkout.
Can I cancel a request?
You can request cancellation before pickup. If your payment was only authorized, the authorization is released. If payment was already captured and the request is cancelled before completion, we refund it before marking the request cancelled.
What if the business cannot find my order?
Provide the exact pickup name and any order notes when you submit the request. If the driver cannot complete the pickup as requested, contact support so we can help resolve it.
How do I get help with an active delivery?
Use the support contact listed in the app and keep an eye on your deliveries page for status updates. Include your request ID when you email us so we can find the delivery quickly.
Still need help?
If your question is about a specific delivery, send us the request ID from your deliveries page so support can help faster.